1 reviews | Active since Nov 2016
Extremely unhappy- 6 weeks to repair the glue on the cuff of the jacket!!!!
<p>Hi</p> <p> </p> <p>I bought a down jacket for over R2000.00 from Cape Union Mart in Cresta. Yes I have the slip!!!!! Yes I took care of IT!!!!!!!! as instructed!!!!!!!</p> <p> </p> <p>The glue in the cuff came off. </p> <p> </p> <p>I was told I can expect six weeks to take to repair the cuff. Surely you can just reglue it?????</p> <p> </p> <p>I bought a down jacket for winter and if I am lucky they will have it fixed in July???</p> <p> </p> <p>I took meticoulous care of it. I have the slip</p> <p> </p> <p>I cannot belive how I was treated by the staff!!!</p> <p> </p> <p>I will never ever ever buy anything from Cape Union Mart again.</p> <p> </p> <p>Please can you explain to your staff I know where Cape Union Mart is from. I used to belive in suporting local !!!!!</p> <p> </p> <p>6 weeks to repair the glue of a jacket. </p>
Good day Elvera,
Our apologies for the disappointing experience you have had in this respect.
We have escalated this with the Cresta store and await feedback as to the status of your repair.
As soon as we have feedback, we will be sure to contact you.
The Cape Union Mart Team
Good day Elvera,
Our apologies for the disappointing experience you have had in this respect.
We have escalated this with the Cresta store and await feedback as to the status of your repair.
As soon as we have feedback, we will be sure to contact you.
The Cape Union Mart Team
