Extremely Poor Customer Service

I am looking into buying a sports watch. After researching the various models I called Cape Union Mart Rosebank to see if they had stock of the model I wanted to view-the Tom Tom multi sport watch.I called specifically to see if they had stock since I didn't have a lot of time to visit various stores.The lady on the phone assured me they did have stock but when I arrived I was told, that no they actually did not have any stock, but could sell me a demo model whose screen was already broken!I expressed my disappointment at the poor service and then left.today Sunday, 11 October at around 11:30, I visited them again to view a Garmin sports watch.I wanted to try on a few models, but could only view one as they did not have the keys for the other cabinets as someone had taken them home for the weekend.Also I was left unattended for a while,the attendant was looking for stock,and I found the attendants were unable to give me any information on the models!I decided to leave and said I would rather buy online.i have found the entire experience shopping there completely pathetic! Your sales team are ill equipped to sell,and even if they could they wouldn't have the stock to do so!