Extremely Disapointed

After dropping off my girlfriends watch two weeks ago for repairs, I was told that within 5 days the watch would be received by the manufacturer who would then call me back and send us a quote for damages and the cost of the repair (baring in mind this was a water seal issue on a waterproof watch) and ask whether or not they should proceed with the repair or send it back.

Subsequently there has been no phone call, and after calling the store we were told that we would not be receiving a call, nor a option to repair or not. The repair would be done and we would have to pay the cost of the repair without knowing or being asked if we were willing to pay.

This is NOT my first complaint about Cape Union Mart, customer service when bringing items that have failed in the past has been TERRIBLE and often the store staff are plain rude when asked to deal with the issue.