Exceptional Service - Hyde Park Branch

I recently cracked the screen on my TomTom Runner 2 which my fiancée got me for Christmas. Unfortunately she didn’t still have the receipt. I took the watch to the Cape Union Mart Hyde Park branch, where a service advisor called Neo assisted me (unfortunately I didn’t get his surname). I took the watch in after work at 17h50. The store closes at 18h00. Neo gladly assisted me and booked the watch in, saying he would find out from TomTom when they could collect and have it repaired. At 18h20, I got a call from Neo saying he had contacted TomTom and informed me that they could collect on the Monday, and asked whether that was ok, which it of course was. A week or so later Neo called to let me know that the watch was with TomTom. A week later Neo contacted me again and advised that the watch had been repaired and was ready for collection. When I get there, the watch was looked brand new in the original case. Neo advised that there was no charge and that it had been repaired by TomTom under warranty. I have never had such a painless and pleasant experience having something repaired. There are a lot of businesses in South Africa that could learn a lot from this company and staff like Neo. Well done guys, I would gladly recommend this store and specifically this branch to anyone!