Empty promises and zero follow up

I have been struggling for more than ten days to get the staff at the VA branch to get stock from another branch delivered to VA branch Cape Town . Only empty promises and zero results. No follow ups and no stock been moved to my branch as promised. The items I need is: XTM Men's Merino 230 Thermal Top. Code ***-C01 and XTM Men's merino 230 pants Code ***-C01. I need this in a Medium size.