Edward to the rescue for Cape Union Mart......

It is true that the people make or break any experience with a company , I had tried ordering two items from the "Cape union mart " website my order was placed and no option for payment given .....eventually after a few days I wrote to ********** .....no response still at writing this no response utter useless customer care......... Then I started mailing individual stores for the items I was after , Woodlands wrote back and said that they have one of the items in stock , I asked if they could order the other Item but they said "The tent we no longer stock" and that means what because the tent is on the Cape Union mart website how can’t they stock it or at least order it specifically , this response left me utterly frustrated... and I started looking for substitutes with the same criteria at other providers. Brooklynn branch came to the party with "Edward" confirming stock and also being prepared to keep it for me till I can collect as I was at the point of conversation and exchange of mails abroad , I have made alternative arrangements to have it collected and paid for by my Daughter, "Edward was very accommodating and did he's level best to problem solve and assist me with this acquisition of equipment and because of individuals like him I will continue to have hope for "Cape Union Mart" . At the time of receiving the mail from Edward I was actively pursuing other brands and options as I need this equipment for an upcoming mini traverse, if he had not intervened, I would have shopped elsewhere. Cape Union Mart Head office need to implement a more proactive customer care system to deal with online orders and possible queries their system is useless, and they do not return any correspondence. Edward thanks for your excellent customer relations and help........