Eastgate Cape Union Mart's appalling service

On the 27/07/2018 I took the finder scope of the National geographic 60/700 telescope that I had recently bought into Cape Union Mart at Eastgate as the lens was broken. I was advised by Thabo that I would receive a call the following week regarding a replacement. By the 23/09 I had not heard a wink so I drove to Eastgate to find out what the problem was – Thabo apologised as it appeared that I’d been forgotten about. As it was a long weekend Thabo advised that he would call me on the 25/09 with details as to when I could collect a replacement scope. On the 05/10 I’d yet to hear anything so I called and spoke to Sibosiso as Thabo was unavailable. I insisted on a solution to the problem as I was not prepared to drive to Eastgate yet again for nothing. I was advised to come in on the Sat/Sun and obtain a replacement telescope. I drove to Eastgate yet again on 07/10 and met with Thabo and Deon and was assured that they would contact the supplier the following week and was promised a call by the following week (same old story). Needless to say three months have passed and I’ve never had the courtesy of a phone call from anyone at Cape Union Mart Eastgate. This type of appalling service is inexcusable. The only solution as it stands is either refund my money so that I can purchase a telescope elsewhere that I can actually use or obtain the replacement part and have it delivered to my door for the inconvenience. Either way I shall never step foot into Cape Union Mart at Eastgate again. What a disappointment.