Don't buy from Cape Union Mart online. Read the reviews first!

Another week goes by, another week of disappointing service received by the cape union mart team. The website says up to 3 weeks delay on online orders. This is now well into the 3rd week since ordering. Still haven't even been able to receive an order number from them. Now the email customer service representative is saying a minimum of 4 weeks before my order is sent out for delivery? One would think the customer service department would be prioritising getting orders out to customers whom have been waiting longer than the promised time, but they really don't seem to care or even be bothered that they are making customers wait longer than listed on their website. I got communication from the Johannesburg warehouse telling me my shoes had arrived from the Cape town warehouse, only to be told 2 days later that they are still in cape town and that I would be informed when they are shipped, how do we believe them and wait for their response when I don't even have an order number and when they don't even know where the shoes are? I have never been let down this much by an online purchase, the professionalism of the Cape Union Mart team is non existing.