DO NOT BUY TECH FROM CAPE UNION MART

I would not recommend Cape Union Mart to anyone looking to buy tech - STAY AWAAAAY!

I've been having a ********** experience with CUM in Cresta, which now also involves an equally despicable experience with their head office. This is definitely a company culture.

I purchased a DJI gimbal from the store, and soon discovered that it was not compatible with my iPhone. Returned the item, still in its original packaging within the same week I had purchased it and asked for a refund - which I know is my consumer right. However, the store managers, Juls, made me jump through circus hoops and was very impolite and disrespectful to my and my wife throughout the whole process. Eventually we left the DJI gimbal in-store and contacted the head-office, which was unable to help as they referred us back to the in-store team leader, Juls. Finally we contacted the Consumer Good and Services Ombudsman.

2/3 days later, Cape Union Mart said we can finally get a refund - however when we went in store, the POS system was not able to process the refund.

Through-out this entire process, Cape Union Mart has not made contact with with regards to resolving this (except for saying we can get a refund)

I also note that my family has spent a relatively huge amount of cash at Cape Union Mart this year alone. I hate the fact that we have to have this sour experience.

We still haven't resolved this issue, and have written several emails to the Cape Union Mart Head Office and visited the store on a number of occasions.

In short, I would not recommend Cape Union Mart to anyone looking to buy tech.