DO NOT BUY RAIN WEAR FROM THEM!!!

I purchased a short raincoat from Cape Union Mart +- 3 years ago. This jacket was only worn a maximum of 10 times as it was pink & did not match most of my clothing. On the first hand wash it developed a small mark which I assumed was a stain of sorts. The following winter I washed it again and a second mark appeared. At the time I did not realise that it was a defect in the garment!! This year when I washed it for the 3rd time the whole plastic lining disintegrated!!!! I took it to the store & they returned it as it was and the arrogant manager stated that if I had it for 3 years it had done its duty#!!! ***!!!! One does not wear a raincoat every day and in Hankey we have had a drought for 12 years with hardly any rain!! Strangely enough someone else had exactly the same problem & they were compensated??!! So now because I did not keep my slip for 3 YEARS I have no recourse??!! Here below is their complaint - same problem which shows that there WAS a defect in the garments!!

Pierre W | 07 Oct 2018, 15:40

My wife and I bought two identical but different sizes K-Way waterproof Jackets from Cape Union Mart in the Kollonade on the same day. We wanted to buy something of quality to use exclusively when we go camping. None of them was washed or left lying in the sun as speculated by the manager of the store when shown both jackets. They was not used much and was treated the same. The rubberising on my wife's one started to peel off while mine is still perfect. Cape Union Mart in the Kollonade kept the damaged one and promised to return it to K-Way. After 3 months when enquiring we were told that because we can't produce the till slip they did not even send it back to K-Way. I wonder who keep till slips of every part of clothing you buy? So be aware, low quality is marketed under a label and sold at high prices. Photos will be send to K-Way and Cape Union Mart with a reference to this review. Pierre de Wet