DO NOT BUY ANYTHING ONLINE FROM CAPE UNION MART

Purchased Salomon shoes on Cape Union Mart two weeks ago. To this date, I have not been given an order number, my order has not been confirmed through email, I have not been given any tracking details. I have not gotten any follow up email from Cape Union Mart to let me in on the situation. What makes this matter worse is that I sent them info that I have not received an order number the day after I placed it. I sent them a message on Facebook because I thought they would respond quicker on Facebook. They read the message and did not reply. Shows you how much they care about their customers concerns. A week went by with no response. I phoned a Cape Union Mart branch to enquire this, the very helpful man told me he would follow up and let me know. Which he did. He told me that they had an IT glitch and that my shoes would be delivered by the 18th of May. On the 18th of May I received an email stating that my situation has been escalated and that I would have a response in this week as to what is going on. It seems no one is on the same page in this company??? So after waiting two weeks and going through hell to have my shoes delivered, they send you an email on the delivery date to say that they are looking into the situation, which means we are back to square one!!! The level of professionalism from a company of this size is very frustrating. Today I phoned two branches, so that more people can be aware of the situation, after speaking to the Mall at Reds branch, he put the phone down in my ear. No customer service whatsoever. I will never buy anything from Cape Union Mart and I won't recommend it either. Save yourself the headache and purchase from companies that respect their customers.