Dissapointing Service - Online Order that Cape Union Mart has not delivered on

I ordered a Navy KWay Swan Jacket on the 11th of January 2021, order number - CUM***0.

On the 14th of January 2021 - I recieved an sms with a link to a Electronic POD which stated that the parcel was delivered and signed for by the Estates security.

I followed up with the security of our estate and was informed that nothing was delivered. I then got our Estates Security Team to review the camera footage which shows that nothing was delievered on the time and date the POD states

This camera footage has been sent to CUM and I have sent numerous email follow-ups since the 19th of January 2021 without any proper sort of explanation of where my Jacket is, I have gotten a few emails that have not been helpful at all. I am now R954.90 out of pocket and very dissapointed. No-one has called me with a explantaion and I have not been offered a new jacket or refund. This is shocking customer service, I have had no other option but to post this on here to get some sort of assistance.