Disgusting service

It is with great sadness and disappointment that i have to write this review about a company that i loved for so long.. So for our business and more specifically our directors we only buy Kway jackets at Cape Union Mart in Canal Walk over the years we have bought countless jackets atleast every year we purchase jackets from Kway and never had issues however 2 of the "recycled padded jackets" that we bought less than a year ago is giving us major problems specifically the blue, its discolouring and the material is so weak that its started tearing which is so disappointing.. Nevertheless so we took the jackets into Cape Union Mart in Canal Walk and to my suprise not only do they ask for a upfront fee of R250 to take the jackets in the attitude from staff and managers was unbelievably awful to think we spent thousands of rands in this store supporting the Kway brand and this is the treatment we get is unbelievable and during this pandemic and the way things are going how can you as a business chase customers away? Im shocked honestly and would really like to take this further either with Kway or Cape Union Mart but this cannot be left like this.