DISGUSTED IN SERVICE FROM CAPE UNION MART

I purchased a TomTom watch from Cape Union Mart, the watch battery does not last and the strap snapped. I called Cape Union Mart regarding this and was told that I have to contact TomTom directly. Which is what I did. Then I contacted Cape Union Mart when I have had no luck with TomTom (they have been sitting with my watch and strap for over a month) I was told by Cape Union Mart they could have helped us but cant now as we went to TomTom. Everybody tells us different stories and nobody is taking responsibility for the product.