1 reviews | Active since Jun 2017
Discriminatory Retail
<p>I am a permanently employed permanent resident living in South Africa. I needed to buy some camping equipment in Eastgate Shopping Mall. The store manager asked me to apply for a Cape Union Mart card, which I could use to pay for the goods. After a week the company had not responded and I went into the store to enquire. I was shocked to be told that the company only sells its cards to South African citizens only! I was told I do not qualify because I am non South African. White colleagues that I go on trips with, recommended the store to me. Though they are non South African, they have store cards - so I was really enraged by this experience. I am a permanent resident with a stable job. I even have a car financed by the Banks and a house. I distaste the discriminatory nature of this retail, after all the retail business can only grow if they dispense their services without **************. I have concluded that Cape Union see nationality coloured South African Rands! They can cut off my foot if they see me inside their shop again!</p>
Good day,
Our sincerest apologies for this disappointing experience you have had.
We would like to further investigate and look into this as a matter of urgency.
Please could you kindly send us an email at *** along with your details and we will be in touch.
The Cape Union Mart Team
Good day,
Our sincerest apologies for this disappointing experience you have had.
We would like to further investigate and look into this as a matter of urgency.
Please could you kindly send us an email at *** along with your details and we will be in touch.
The Cape Union Mart Team
I wouldlike to register my appreciation for the responsive and professional way in which the Cape Union Mart team addressed my concerns. I am verygrateful the the issue I reported was resolved amicably. I would like to hope that in future they train their services so that they do not wait for complaints before responding.
I wouldlike to register my appreciation for the responsive and professional way in which the Cape Union Mart team addressed my concerns. I am verygrateful the the issue I reported was resolved amicably. I would like to hope that in future they train their services so that they do not wait for complaints before responding.
