Disappointing service

The online shop and it’s employees at the call center need ALOT more customer service training and to learn how to return a phone call when they promise to call back “within the hour” and then never return the call. I ordered a jacket and paid for it at a store, the online department cancelled my order due to “no stock” and neglected to tell me that the order had been cancelled. I then called a couple stores and they all had stock of the jacket, so my order didn’t have to be cancelled. After multiple calls to the online departments and many broken promises to return my calls or have a manager call me back I lost faith and gave up dealing with the useless employees on the other end of the phone Can’t believe such a big business doesn’t have better trained staff to deal with customers