DISAPPOINTING CUSTOMER SERVICE - BUYING ONLINE IS A WASTE

Made an online order. 2 weeks now and waiting. I have been making calls and everyone tells me my case will be escalated and will contact you back. No one can see if the case was really escalated or not as every agent promises to escalate. No one has ever bothered to call me or give me any update on my case. All agents provide me with a different explanation to what happened to my order to the point that one lady just took a wild guess and said her system shows her that the courier was hijacked...hahahha funny how out of more than 5 agents I spoke with she was the one who could see that on her system. I could tell it was a lie but I just listened to her day dreaming and lies. I don't care about the order anymore but your lack of communication and care is what is driving me away from your store as a long time loyal customer. If the parcel was a free gift from you guys, i wouldn't have a problem. Oh! I have sent emails, made phone calls, used their online chat with Lee disappearing on me while still talking. None of the methods is effective actually. ANGRY AND DISAPPOINTED