Disappointed with Cape Union Mart

Bought a warn jacket for R1,599 Asked for a jacket I can wash in the washing machine. The label on the jacket also said I could wash it in the machining machine. Put it in the washing machine on a light wash. It cam out all lumpy. I took it back to Cape Union Mart and spoke to Noelene who was not interested in helping me and said I must just shake it. I have worn the jacket once and cannot wear it again as it is all lumpy and looks terrible. Very disappointed with Cape Union Mart