Disappointed in staff and service!!

<p>I purchased a jacket from the canal walk store on 15/06/17. After the first wear, i noticed that feathers from the jacket were falling out.I then saw that the stitching along the sleeves was terrible and looked like it could possibly have been returned before. one week after purchase I took it back to Canal walk to exchange, didn't have my size and ordered one. I'm still waiting to hear back from them! Eventually contacted the Tyger Valley store to place an order. They sent a message saying the jacket arrived and I could pick up on 07/07/17. Unfortunately, I was away on holiday and could only pick up on 14/07/17 which I mentioned to them. Eventually, I go to pick up on 14/07/17 and there is no jacket! Not a single staff member could track the jacket for me, nor the manager. I am utterly disappointed in the terrible service I received. Customer service is obviously not a priority!</p>