Disappointed ex-loyal customer

RE: Order CUM***4

I've purchased 10 winter essential items for my family from CUM's online store on 16/4/2020. After a month of constantly following up to try and establish when my order will be dispatched, it is still uncertain...appears to be only when winter has passed or at least before next year's winter.

I have been a loyal CUM supporter for many years and buy approx 95% of all my family's clothing there...unfortunately this situation has changed my perspective and I will look to spend my monies elsewhere. Other clothing stores who faced exactly the same logistic issues during COVID-19 where able to deliver within 2 weeks or less...thus I am not accepting CUM's excuses anymore.