Disappointed at Cape Union mart

I am an old fan of Cape Union mart and in particular their K-way brand. I have purchased many products from them. Currently I have no fewer than 7 kway products in my wardrobe. Just last week I was in store to purchase my 6 year old daughter her first k-way jacket. I have always been impressed with their professional approach and quality. However the past Sunday was the first time I purchased from them online. And their online division is really disappointing. From hanging on for minutes on end to get to speak to an agent to the agent promising to get back to me by the end of the day with feedback on the status of my order, and not doing so. I just called in a few minutes ago, hung on for more than 10minutes on my cellphone and eventually got frustrated and hung up. The agents I had spoken to the other day didn't seem to know whether thya are going or coming. Still waiting for my waybill number lindi! Order number ********** 14 Really disappointed with Cape Union. For your convenience Rather go in store than purchase online if you don't have to even though online shopping is supposed to be for our convenience.