Disappointed and Annoyed

<p>I ordered a pair of slippers for a birthday gift for my husband's 60th birthday from Cape Union Mart's online shop, and opted to pay a premium to ensure delivery within 2 to 3 working days. They were not delivered on time and I was thus unable to give my husband his gift on the day (and as I am wheelchair bound and unable to drive, I had no recourse to purchase an alternative gift). When I queried the reason for the late delivery with the courier company, they informed me that they only delivered by road freight from Cape Town to East London, so the speedier delivery would not ever have been an option. I have tried on contact Cape Union Mart on a few occasions requesting a refund for the additional delivery fee but have had no response. The slippers are great but the overall experience has been one of disappointment and annoyance.</p>