1 reviews | Active since Oct 2016

17 Jan 2018, 13:40

Delivery of the wrong product.

Today is the 17/01/2018 and me as a good customer of Cape Union Mart is so dissatisfied with the online purchase that I did. Will never make use of this again. I ordered a Parrot Bebop 2 Power on the 05/01/2018 online, on the 12/01/2018 I received the Parrot Bebop 2 only the older one costs about R9000 and not the Power edition of R11000 as I ordered. I reported it to Cape Union mart on the 12/01/2018 where I was told that they would collect the Incorrect one on the 15/01/2018 and that I would then receive my correct one on 17/01/2018. Well this didn't happen, by Tuesday I phoned again wanting to speak to a manager because no one collected anything on the 16/01/2018 and the lady dealing with me stated that they fist have to receive the incorrect one before they can dispatch the correct one, this infuriated me because now I have to wait longer for their mistake. She then arranged with the manager to not do this and send the item so that they can exchange the correct one the same date as the incorrect item. So on the 17/01/2018 they collected the incorrect one and no delivery of the correct one. Now I am waiting for the manager to confirm delivery. I was dealing with the people at this number; ***My order number ********** 66

0
Replies (2)
Cape Union Mart
Cape Union Mart's reply17 Jan 2018, 17:12
Official

Good day Jurgens-jacobs,

Our sincere apologies for this disappointing experience.

As discussed, the correct product will be delivered on Friday.

Kind Regards,

Cape Union Mart

's update17 Jan 2018, 17:17
Reviewer Update
And again, my request was to let me know when the delivery would be as I am not at the delivery address on Friday. No one notified me about this delivery, now you're stating as discussed!?