MM
Monique M
1 reviews | Active since Feb 2015
14 Aug 2015, 06:13
Delivery of only halve of items bought online
On 25 July I ordered items online on the Old Khaki website - order #***.<br> On 6 August only halve of the items ordered and payed arrived. Still to date no communication has bee received. This is the worst online experience I had in my life!!!
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Cape Union Mart's replyOfficial
14 Aug 2015, 20:06Hello monique.martins,
We're so sorry for letting you down. We are only able to fulfill part of your order, due to the unexpected popularity of our online sale items.
We've refunded you for the goods we can't deliver and we will send you a voucher as well - we hope it will make up for the lack of communication and the bad experience.
Kind regards,
The Cape Union Mart & Old Khaki Teams
We're so sorry for letting you down. We are only able to fulfill part of your order, due to the unexpected popularity of our online sale items.
We've refunded you for the goods we can't deliver and we will send you a voucher as well - we hope it will make up for the lack of communication and the bad experience.
Kind regards,
The Cape Union Mart & Old Khaki Teams
Cape Union Mart's reply14 Aug 2015, 20:06
Official
Hello monique.martins,
We're so sorry for letting you down. We are only able to fulfill part of your order, due to the unexpected popularity of our online sale items.
We've refunded you for the goods we can't deliver and we will send you a voucher as well - we hope it will make up for the lack of communication and the bad experience.
Kind regards,
The Cape Union Mart & Old Khaki Teams
We're so sorry for letting you down. We are only able to fulfill part of your order, due to the unexpected popularity of our online sale items.
We've refunded you for the goods we can't deliver and we will send you a voucher as well - we hope it will make up for the lack of communication and the bad experience.
Kind regards,
The Cape Union Mart & Old Khaki Teams