Delays, no answers and ignore the customer.

Don't trust these guys, they are not interested in helping the customer. Purchased 2 jackets online on 2-May-2020. After purchase, not before, Cape Union than announce an up to 3-week delay in delivery and sent an apology letter from the CEO about how hard they are working.

Here are the problems: 1. No reply to emails on 4th May or 20th May 2. Closed their call centre (contact us via email!) - great service 3. Actually do respond on Facebook but can't give you any information 4. After three weeks, still can't give an ETA 5. Cannot explain why I can't go to a physical shop and get the product myself

So basically management are ***********, keep running specials when you know you can't deliver. Don't tell the customer the delays before purchasing (only started doing this from 7 May). Don't provide alternative solutions. Close the call centre and don't respond to emails. Brilliant service!

Sportsmans warehouse delivered within 1 week on two orders placed at the same time...