1 reviews | Active since Jun 2022
Defective R2999 down jacket
Curious to know if anyone else received bad service at Cape Union Mart ... my husband purchased a 2 in 1 jacket a rain jacket with a duck down puffer jacket attached. He literally wore it probably about 10 times after purchasing... the down was shedding soooo badly. We took it to the Midlands store where we purchased and the clerks insisted this was normal down migration. There's feathers shedding all over the place - the car seat, the inside of the outer jacket and all over the place. How can down migrate so badly that you can't even use the item. 20% migration is normal but this is like 50%. Today I took it in to the Shelly Centre store and the clerk himself was shocked that at the seems feathers were just coming out sooo easily and the stitching seems defective in some spots. It's so disappointing that after sending it in twice this was not picked up on a R2999 jacket. It's been 2 winters now that this expensive jacket is just accumulating dust because a company can't access and accept a quality flaw and replace a defective product! Frustrated beyond- just paid R250 to send it in again today.... it will be back in 6 to 7 weeks when the better part of winter will be over! Job numbers: 57429, 64843, 95362
We pride ourselves with providing excellent service, we are disheartened to hear about your experience, please accept our sincerest apologies.
We have escalated this matter to the store leader and area manager who will be in contact with you shortly within 24 – 48 working hours.
Kind Regards
Cape Union Mart Team
We pride ourselves with providing excellent service, we are disheartened to hear about your experience, please accept our sincerest apologies.
We have escalated this matter to the store leader and area manager who will be in contact with you shortly within 24 – 48 working hours.
Kind Regards
Cape Union Mart Team
Job no 95362: The worst experience ever! We had purchased a R3000 3 in 1 jacket - the down jacket inside was a reject. They have sent back the jacket to the store with zero communication as was down the 2 previous times. The sales clerk called head office and they told him all they can offer us in 25% off a down jacket in store! So basically we need to pay to replace their reject product! Wow!!!! The most disgusting appalling customer service! This is open *******. Also the 25% can only be spent when picking up your jacket otherwise it expires and it has to be a men's jacket in the size of the reject jacket! Disgusted
Job no 95362: The worst experience ever! We had purchased a R3000 3 in 1 jacket - the down jacket inside was a reject. They have sent back the jacket to the store with zero communication as was down the 2 previous times. The sales clerk called head office and they told him all they can offer us in 25% off a down jacket in store! So basically we need to pay to replace their reject product! Wow!!!! The most disgusting appalling customer service! This is open *******. Also the 25% can only be spent when picking up your jacket otherwise it expires and it has to be a men's jacket in the size of the reject jacket! Disgusted