Debit orders

Good day Hello Peter

I'm sick and tired of cape union mart/RCS group, please see below emails regarding the conversation I've had with them. Long story short they are failing to hold their end of the deal, every month I call them to fix my debit order details and they don't. In March I spoke with their complaints department, they said the problem is now fixed, long be hold they don't debit my account in April and it's reflecting on credit burea status that I didn't pay. They have also reduced my credit limit without notifying me. I want the due amount credited to my account because it's not my fault that the debit failed, I want my credit limit to be reinstated to the original amount and I want the adverse credit record for the month of September & November 2019 and April 2020 on my record due to your negligence to be fixed.

Regards

---------- Forwarded message --------- From: Complaints <***> Date: Fri, Mar 13, 2020, 11:10 Subject: Re: Debit orders To: <****************>

Good day ************,

We herewith acknowledge receipt of your complaint.

Your complaint reference: ACT-480857-H3J9N6

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards RCS Group

Original Message: From:

************* Sent:

Friday, March 13, 2020 9:54:34 AM To:

*** Subject:

Debit orders

Good day

You captured my banking details incorrectly when I app**** for your account, then my 1st debit order didn't go through, I made an EFT payment afterwards I called you guys to rectify the issue but you didn't. This issue happened for the 2nd time and I did what I did with the 1st debit order, mind you, this affected my credit profile in the process. February 2020 debit order didn't go through, 1st week of March a lady called me to arrange for a same day debit order and fix the debit for month end but it seems your people are so *********** the debit never went through AGAIN. I just made the payment now see proof of payment attached. My credit profile is affected AGAIN, I'm sick and tired of your incompetence, I'm taking the matter to Hello Peter if you don't rectify the missed payments you have inflicted on my credit profile.

Regards

Angry Client