NB
Nellis B
1 reviews | Active since Jan 2011
15 Jun 2015, 11:24
Damaged Tent Replaced with a More Damaged Tent
My Annapurna Expedition tent couldn't withstand golf sized hail, so my tent was torn at 2 spots. I took the cover to the Brooklyn branch where I was told it would be sent away & I will get it back in 6 weeks. It took 4mths to get my tent back, after numerous visits & calls
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Cape Union Mart's replyOfficial
15 Jun 2015, 16:01Hello nellisb,
We are so sorry to hear that you have had a disappointing experience with one of our stores and the service you received. This is not what we would want any customer to experience with one of our items. We will be looking into this with the store and the repair centre. Someone will contact you once we have resolved this. Once again we do apologise and will see that this is resolved.
Kind regards
The Cape Union Mart Team
We are so sorry to hear that you have had a disappointing experience with one of our stores and the service you received. This is not what we would want any customer to experience with one of our items. We will be looking into this with the store and the repair centre. Someone will contact you once we have resolved this. Once again we do apologise and will see that this is resolved.
Kind regards
The Cape Union Mart Team
Cape Union Mart's reply15 Jun 2015, 16:01
Official
Hello nellisb,
We are so sorry to hear that you have had a disappointing experience with one of our stores and the service you received. This is not what we would want any customer to experience with one of our items. We will be looking into this with the store and the repair centre. Someone will contact you once we have resolved this. Once again we do apologise and will see that this is resolved.
Kind regards
The Cape Union Mart Team
We are so sorry to hear that you have had a disappointing experience with one of our stores and the service you received. This is not what we would want any customer to experience with one of our items. We will be looking into this with the store and the repair centre. Someone will contact you once we have resolved this. Once again we do apologise and will see that this is resolved.
Kind regards
The Cape Union Mart Team