GZ
Gail Z

1 reviews | Active since Jan 2016

20 Oct 2017, 07:54

Customers being **********

I have been eyeing a jacket at Cape Union Mart. I have an account but there is interest levied on the account so I thought i would "save up" to buy the jacket by depositing extra funds into my account. I have received my statement electronically but as I knew my account is in credit I didn't check it. My bad!! This month I had a bit of extra cash so I checked the account to see how close I am to getting my jacket - I am being charged R35.00 a month to hold a credit balance on the account!!! So a customer who is managing their account is being punished. If I had just put the jacket on the account I would have been charged less interest per month then this. If my account was at R0.00 there is no monthly charge. So over the last coupe of months I have "lost" money and am further away from getting the jacket!!! Well guess what Cape Union Mart - I am so annoyed I will now never buy this jacket from you. As there is no Cape Union Mart in the town where I live I had to spend the money on the account at Pick and Pay - so they got the sale and you lost it. Good practice you have there.....

0
Replies (1)
Cape Union Mart
Cape Union Mart's reply10 Nov 2017, 11:43
Official

Hi Gail Ziets,

Our sincere apologies for this bad experience, we will be in touch shortly.

The Cape Union Mart Team