Customer service is awful.

I've made a purchase of men slippers for R499 at Worcester Cape Union Mart on the 8 May.

Money went off my bank account, but they say it didnt go through on their side. My money hasnt been reversed yet.

I've left it in the hands of the management to sort it out with head office.

Seems like they/he is not doing anything. Im disappointed in the service that i cant get my money back or even a voucher.

I hate complaining but my money was taken.

Also I've written this same email to customer service twice and no response.