customer satisfaction-a joke!

The owner of Cape Union Mart, Philip Krawitz, was interviewed recently on our local radio station, and came across as really committed to customer satisfaction. Well the service received by me did not come close to satisfying.<br> I placed an order on 05/02/2015 and received an acknowledgement email on 06/02/2015 stating that once shipped I will be sent a link to track my order.<br> On 11/02/2015 I sent an email to enquire as to when my order will be shipped-No reply!<br> On 13/02/2015I sent an email to advise that service did not seem good as I continually have to enquire as to the status of my order. On 18/02/2015 email sent asking if there was a problem it would be nice to know-no answer!<br> On 19/02/2015 I telephoned and was told by \sean"that it will be delivered on 20/02/2015.as yet nil! """