Complaint to Cape Union Finance department

Could someone from the Finance department at Cape Union please get back to me. My account was settled on 1 Dec 2018. To date RCS has been unable to trace or allocate my payment. According to RCS Cape Union Mart is the hold back. The account was paid to Cape Union mart's FNB Public Recipient banking details. 2 months had passed, after numerous email communication trails I am being told Cape Union Mart cannot trace my payment. I wouldnt recommend an account with cape Union as the internal processed with RCS is pathetic.