Clueless
<p>Having seen some shoes on special at Cape Union Mart i went to buy some.</p> <p>I had to run from store to store to find stock of said shoes, I found them eventually, and was then told they are not on special, after the first store confirmed they were.</p> <p>How does something in the space of 30 mins suddenly not be on special. Surely the special should be from date to specific date while stocks last.</p> <p>Only after frustratingly and embaresingly proving a point did the manager agree that they might be on special, and he would do me the big favour of giving me the special... and he would then take it up with head office.</p> <p>No thanks Cape Union Mart, i wont be supporting you any more special or no special. </p>
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Replies (3)
Cape Union Mart's replyOfficial
08 Dec 2016, 15:55Good day Mark,
We're so sorry to hear of the experience you have had in one of our stores.
This is certainly not the level of service we would like to provide any of our customers with.
We would like to take this up with the store to have a look into and investigate.
We will ensure that a leader contacts you as soon as possible to have this resolved.
The Cape Union Mart Team
Best regards,
Cape Union Mart's reply08 Dec 2016, 15:55
Official
Good day Mark,
We're so sorry to hear of the experience you have had in one of our stores.
This is certainly not the level of service we would like to provide any of our customers with.
We would like to take this up with the store to have a look into and investigate.
We will ensure that a leader contacts you as soon as possible to have this resolved.
The Cape Union Mart Team
Best regards,
's updateReviewer Update
13 Jan 2017, 09:07Well in spite of your good intentions Cape Union Mart, I am still waiting for a response from you and you again have failed to fulfill that which you said you would.
's update13 Jan 2017, 09:07
Reviewer Update
Well in spite of your good intentions Cape Union Mart, I am still waiting for a response from you and you again have failed to fulfill that which you said you would.
's updateReviewer Update
13 Jan 2017, 09:08Well in spite of your good intentions Cape Union Mart, I am still waiting for a response from you and you again have failed to fulfill that which you said you would.
's update13 Jan 2017, 09:08
Reviewer Update
Well in spite of your good intentions Cape Union Mart, I am still waiting for a response from you and you again have failed to fulfill that which you said you would.