Cape Union stores are okay, but never order something online

I've always had a great experience with the Cape Union Stores so I tried an online order. This will be the last time.

I placed an order for expedited shipping on 9 Dec, so according to the shipping policy it should have arrived the latest by 14 Dec. Unfortunately it was only shipped on 14 Dec, scheduled to arrive on 19 Dec. I phoned in advance trying to reroute it to a different address as we left for the holidays on 16 Dec. They indicated that the delivery address is changed and I can expect it there now.

Unfortunately it was not rerouted at all and the courier has failed to deliver it to the original address two days in a row now. I tried to phone the courier, but it turned out to be a total waste of time (Note to CUM management: you should seriously change your courier, they are absolutely useless).

As I am writing this I have been holding on to their line for 15 minutes as "all our agents are currently busy". I sent an email on 14 Dec already, but have not received anything but an automated response. I do not know what else to do but to shame them on social media.