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nicole M
1 reviews | Active since Nov 2014
15 May 2022, 09:57
Cape union **** service
Please don't waste your time going to this store , I purchased a product online and attempted to take it back to this store as it was cape union mart and the manager said we can't help you something to do with type of store it is. I said to him your brand name is cape union mart and that's what I see , how should I know your internal differences . His solution was go to the other store get a refund and come back.......seriously that guy should not be a manager and secondly why would I want to come back to this store and support them. This store is a waste of time and that manager should learn to listen to people and make logical sense of what the situation is.
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Cape Union Mart's replyOfficial
27 May 2022, 09:33 Hello Nicole
Thanks you for providing us with feedback on the issues you have and the absolute unpleasant experience in store
We pride ourselves in quality service and products.
Please accept our sincerest apologies.
We are very concerned about the issue and would like you to provide us with the name of the manager who assisted you. We will escalated the matter to the relevant department who will handle the situation in a very serious manner.
In regards with our Kenilworth outlet store referring you to a department store is due to the outlet selling some off-season and overstock items at a cheaper price , therefor, the online item barcoding would possibly not have been detected on our outlet system point of sale or if it did then the price of the item would be cheaper than what you have paid.
Kind Regards
Cape Union Mart Team
Thanks you for providing us with feedback on the issues you have and the absolute unpleasant experience in store
We pride ourselves in quality service and products.
Please accept our sincerest apologies.
We are very concerned about the issue and would like you to provide us with the name of the manager who assisted you. We will escalated the matter to the relevant department who will handle the situation in a very serious manner.
In regards with our Kenilworth outlet store referring you to a department store is due to the outlet selling some off-season and overstock items at a cheaper price , therefor, the online item barcoding would possibly not have been detected on our outlet system point of sale or if it did then the price of the item would be cheaper than what you have paid.
Kind Regards
Cape Union Mart Team
Cape Union Mart's reply27 May 2022, 09:33
Official
Hello Nicole
Thanks you for providing us with feedback on the issues you have and the absolute unpleasant experience in store
We pride ourselves in quality service and products.
Please accept our sincerest apologies.
We are very concerned about the issue and would like you to provide us with the name of the manager who assisted you. We will escalated the matter to the relevant department who will handle the situation in a very serious manner.
In regards with our Kenilworth outlet store referring you to a department store is due to the outlet selling some off-season and overstock items at a cheaper price , therefor, the online item barcoding would possibly not have been detected on our outlet system point of sale or if it did then the price of the item would be cheaper than what you have paid.
Kind Regards
Cape Union Mart Team
Thanks you for providing us with feedback on the issues you have and the absolute unpleasant experience in store
We pride ourselves in quality service and products.
Please accept our sincerest apologies.
We are very concerned about the issue and would like you to provide us with the name of the manager who assisted you. We will escalated the matter to the relevant department who will handle the situation in a very serious manner.
In regards with our Kenilworth outlet store referring you to a department store is due to the outlet selling some off-season and overstock items at a cheaper price , therefor, the online item barcoding would possibly not have been detected on our outlet system point of sale or if it did then the price of the item would be cheaper than what you have paid.
Kind Regards
Cape Union Mart Team