CAPE UNION MART...PATHETIC SERVICE

Bought a pair of sneakers from Cape Union Mart for my son. Unfortunately due to Covid phobia I sent off the sneaker without the box to my son. My helper unwittingly threw away the BOX, The sneaker was not to my sons preference and he requested that I exchange the sneaker for something else from the store. I promptly took the sneaker with the RECEIPT to La Lucia Cape Union Mart. The Store Manager simply refused to attend to my problem. He insisted that I have the Box. Hence I am stuck with a brand new pair of sneakers. I can understand if i dont have the receipt, but surely insisting for the box is Ridiculous.