TC
Theresa C
1 reviews | Active since May 2015
16 Mar 2023, 16:42
Cape Union Mart Wrong online order delivered
I ordered 2x golf shirts 4XL, yellow and a green/blue one, today my order was delivered 1x Xl and 1x 2Xl, totally wrong sizes and I wanted him to wear it this coming weekend. Order number CUM***4. I will think twice before ordering from them again.
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Cape Union Mart's replyOfficial
28 Mar 2023, 07:33 Hello Theresa We are sorry you had such an unpleasant encounter with our online team. We try to make our customers’ shopping experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. We have had a look into it and requested for the parcel to be collected
We will do everything we can to make sure this doesn’t happen again.
Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Kind Regards Cape Union Mart Team
We will do everything we can to make sure this doesn’t happen again.
Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Kind Regards Cape Union Mart Team
Cape Union Mart's reply28 Mar 2023, 07:33
Official
Hello Theresa We are sorry you had such an unpleasant encounter with our online team. We try to make our customers’ shopping experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. We have had a look into it and requested for the parcel to be collected
We will do everything we can to make sure this doesn’t happen again.
Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Kind Regards Cape Union Mart Team
We will do everything we can to make sure this doesn’t happen again.
Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Kind Regards Cape Union Mart Team