Cape Union Mart Voucher system mess

Cape Union Mart in Eastgate cannot process any vouchers and as such is happy to lose the customer. I also asked the cashier to check other stores if they had stock of the items and sizes I wanted to purchase and the system to do this was also offline. I asked if they could call and see and the answer was..." the phones are also offline sir". Does the business not have any processes that can fulfill the customer needs at the point of sale or does a customer have to constantly call and find out if the system is online? Sounds like a government department with a poor tender process that supp**** a defunct system. Will the system work or do I need to find another supplier for winter Jackets?