Cape Union Mart Tygervalley- Slow Service

Everyone should know by now that people should spend less time in public spaces and in saying so you can expect people emailing your store. Cape Union Mart Quay Four/Waterfront were exceptional when responding to one of my requests. Last Thursday I emailed Cape Union Mart Tygervalley at 08-18 am looking for a Kway-Rowan. During the day I contacted the store a few times to remind them, I also left my cell phone number for the store manager to call me and he/she never returned my call. I only got an email response at 15-52. I find that extremely pathetic! I sent my last email to them on Saturday morning and I am still waiting for a response. I have never experienced such slow service. I would kindly appreciate it for an area manager to respond because I already asked for the store manager to respond.