Cape Union mart / Tomtom Runner 3 watch

I purchased my Tomtom Runner 3 (with music) at Cape Union Mart Kolonnade on the 28th of October 2016. Tomtom gives a 2 year guarantee. I am currently waiting for my 4th replacement strap from Tomtom – almost 4 weeks now. 

Due to the fact that the straps have to basically be replaced every 6 months, and obviously this not being viable after my guarantee has expired at R399 per strap, I requested from Tomtom for a refund. I.a.w. – I am currently looking at around R800 per year just to “maintain” my watch and this is not fair considering what I paid for it!!! They said I have to approach the place I originally purchased it from – which is Cape Union mart.

I approached Cape Union Mart, who is aware of the Tomtom strap issues and heard that 2 months ago they stopped dealing with Tomtom. They took my watch and said they would contact Tomtom and hear but notified me that they cannot help me. Cape Union mart is STILL selling Tomtom products in shop and online – but claim that they have withdrawn from Tomtom and that Tomtom is leaving the country. How can they continue selling it knowing this?! It is misleading the public. No Tomtom in SA anymore will mean NO support and NO straps…..basically my watch is then useless.

I just want to swop my watch for a GARMIN and will gladly pay in whatever difference there may be! Charge the admin fee if necessary but PLEASE consider your customers Cape Union Mart?!!!! Your guarantee policy states: – 2. Returns and Exchanges Any product may be returned for credit, exchange or refund within 12 months from date of purchase provided that the merchandise is unused and is returned in its original box/wrapping together with a valid cash sales docket. (We all know this won’t fly as what are the chances that I will buy a product and NOT use it for whatever amount of months then return it?!!!!) Please note: Opened electronic items need to be returned to a physical store to be assessed by a manager, before any refunds will take place. Please contact the Online Store on +27 (21) ********** if you are unable to get to one of our physical stores and we will gladly assist. – NB – WHERE IS THE CONSIDERATION NOW!!!!????????????????????????? Final assessment from my experience – never buy from Cape Union Mart again – especially electronic devices!