CT
Candice T
1 reviews | Active since Jun 2018
15 Jun 2020, 09:43
Cape Union Mart Thavhani Mall Gladwin
So I lost my faith in Cape Union Mart when I tried to order my mother a jacket for Mother's Day online and got no email correspondence about my order or reply to my email only to then to get a refund and then an email saying sorry about disappointing you and a 30% discount. Wanting to still get my mom the jacket she has always wanted I took the hour trip with her to Thavhani Mall in Thohoyandou and there my faith was resorted by excellent customer service and a great sales man Gladwin. Thank you Gladwin for being the perfect example of what customer service is about.
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Replies (1)Cape Union Mart's replyOfficial
22 Jun 2020, 10:16 Hi Candice
Thank you for sharing this awesome feedback with us!
We'll make sure Gladwin and management gets to see this. We're really happy that he managed to turn your unpleasant experience into a pleasant one.
Take care.
Yours in adventure
Cape Union Mart
Thank you for sharing this awesome feedback with us!
We'll make sure Gladwin and management gets to see this. We're really happy that he managed to turn your unpleasant experience into a pleasant one.
Take care.
Yours in adventure
Cape Union Mart
Cape Union Mart's reply22 Jun 2020, 10:16
Official
Hi Candice
Thank you for sharing this awesome feedback with us!
We'll make sure Gladwin and management gets to see this. We're really happy that he managed to turn your unpleasant experience into a pleasant one.
Take care.
Yours in adventure
Cape Union Mart
Thank you for sharing this awesome feedback with us!
We'll make sure Gladwin and management gets to see this. We're really happy that he managed to turn your unpleasant experience into a pleasant one.
Take care.
Yours in adventure
Cape Union Mart
