Cape Union Mart shambles

I was very happy to receive a gift voucher for Cape Union Mart for Christmas and decided to order from their online store. I attempted it this morning but my voucher was not accepted. I tried to contact them by emailing (still no reply) and by calling (no answer). I decided to visit my nearest store, which is Liberty Midlands Mall. I arrived there at about 10 and managed to located one of the items that I had wanted to buy, although it was marked at R200 more than the online price. One the the assistants called the manager who informed me that in-store prices were often higher than the online ones, that they didn't match online prices es, and also that they didn't stock the other item I wanted AT ALL. I asked him to please call the online store for me as I had had no luck in getting through to them. He suggested that this was because it had just been Christmas and that yesterday was a public holiday. I am still trying to work out the relevance of that. After a few minutes of waiting he handed the phone over to a staff member to whom I gave a quick rundown of the saga. He informed me that they did in fact stock the second item and that the first one, once scanned, was on sale and matched the online price. Then when I got home I opened the first item, a rechargeable lantern, to discover that the handle was open (I thought at first it was broken), and there was no charger. On examining the box I realised that the charger should have been inside a compartment in the handle, but was missing. So yes, back I went to the store where they exchanged it for me. I would still very much like to know why I couldn't have placed my order online to begin with, thereby saving me a lot of time and petrol expense. It must also be said that the staff were a great deal more knowledgeable and helpful than the manager.