Cape Union Mart service sucks

I am so angry at the moment, bought shoes for my child at your Greenacres shop , my child wore the shoes to school and came back saying the shoes were very tight , tried exchanging them at your branch and they refused, My child wore the shoes yesterday and it was raining and there was some bits of mud under the shoe sole , I tried removing the mud but was scared that the shoe was going to get wet and did not want to scrub the shoe, I have got the receipts as I bought the shoes Tuesday, 21 January 2020My child wore the shoes yesterday and it was raining and there was some bits of mud under the shoe sole , I tried removing the mud but was scared that the shoe was going to get wet and did not want to scrub the shoe, I have got the receipts as I bought the shoes Tuesday, 21 January 2020, Posted on their Facebook page and they responded saying they will sort the matter, till today