Cape Union Mart response on Salomon shoes

I had a complaint regarding the repair of my Salomon shoes on 22 June 2015. However this has escalated now to a complaint regarding the service and feedback from Cape Union Mart. <br> I received a response on 23 June that Cape Union Mart will look into the matter. I then received a private email from Zainab Samuels (Customer Services) on 24 June, stating the following \I do hope that you are well. I just wanted to give you some feedback. I have asked for the shoes to be reviewed again and I am awaiting the decision. Once I have the feedback I will be in contact."<br> <br> Today is 7 July and I have received no feedback yet after I emailed them again on 3 July asking what is happening with my shoes. I realise that they are a big company with lots of queries to handle"