HP
Hayley P

1 reviews | Active since Jul 2020

14 Jul 2020, 16:16

Cape Union Mart really bad customer service

Cape Union Mart Group stores were my favourite places to shop. That will be no more. You've joined the ranks of customer chains with some of the worst service I've recently encountered. About a month ago I went to buy a pair of shoes at Tread and Miller at Tablebay Mall for my daughter. When getting to the till we were told that they were incorrectly priced on sale and we couldn't have the sale price advertised as someone had made a mistake. The system wouldn't accept the shown price. Immediate frustration set in so having to take the initiative myself and about 1 and 1/2 hours in the store and numerous phone calls later the following day I could purchase the shoes at the marked sale price. The manager seemed to become rendered useless and I had to contact Cape Union Mart Group head office to sort this all out. Then 2 evenings ago I saw a ladies Cape Union Mart jacket advertised online which kept coming up in your online adverts. The jacket was market at R599, I'd seen this jacket style in different variants advertised at this price about 2 weeks before at the same price so decided to buy it now. I clicked on the advertised jacket, opened the Cape Union Mart online site, found the jacket I wanted at the advertised price, chose the size, clicked on checkout and BAM ! The price jumps up to R1799 ! I tried it a few times and each time same problem. When I contacted head office today to query this, the manager I dealt with told me "it's a mistake on the system" I must pay the full price. So because once again you have *********** staff that "make mistakes" the customer has to shut up and just pay the full price but you can carry on falsely advertising your merchandise at incorrect prices ? Is this to draw the customer in under false pretense ? Your excuses as to why the price was showing incorrectly mean nothing to me, that's the price you are advertising to the country so that's the price you give the customer. You seem to have alot of staff "making mistakes" with incorrect prices on items then expect the customer to be ok with it ! Well I'm furious to say the least, we used to spend thousands at your store groups but from now on we won't be setting a foot in your stores again thanks to your deplorable ********* ways and bad customer service. Always someone else's fault. It's disgusting

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Replies (1)
Cape Union Mart
Cape Union Mart's reply15 Jul 2020, 09:04
Official
Hi Hayley 

Thanks for getting in touch, we're really sorry about the unpleasant experience!

We'll get a Liaison to get in touch with you soon.

Yours in adventure 
Cape Union Mart