RM
Ralph M
1 reviews | Active since Jun 2020
17 Jun 2020, 14:58
CAPE union mart product bad Quality. Do 'ot buy it as it will spend time. In the outlet after purchase.
I have bought a down jacket May 2019 and had to return the jacket due to heavy lose of feathers around July 2019.
Winter was done, now I need to wear the jacket I am told I should send it in for 2 months to get a manufacturing issue repaired. How is it my issue as a customer that the jacket is not up to its Quality standard? The stitches are going off and I should now suffer for this? I only worn this twice. If I damaged it and I had to send to repairs il understand. But I have not damaged it and I didn't buy this jacket so it can spend time most of its time. In winter at the outlet. I didn't buy a car but a jacket.
I
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Replies (3)RM
Ralph M's updateReviewer Update
17 Jun 2020, 16:54The customer care line took me around in circles, and still gave some policy sob story. I didn't take 8 weeks paying for jacket. Now I am sitting with a jacket I cannot comfortable wear. Like this is false advertising as we buy the jacket with the mindset that the jacket will serve its purpose and I shouldn't be worried about its Quality. Why do we even get rejects out on the sales floor? We are definetly not respected as customers of this brand. This is definetly a race thing as if it was a customer of a different Race this would have never transpired the way it did. Because I am a black guy who decided to support the local brand I am now treated like it's a favor that I am even allowed to buy the brand.
Customer care line is useless. I want the number of the head office. Cannot allow to be treated like this by a brand that has resorted in false advertising to mislead customers.
Customer care line is useless. I want the number of the head office. Cannot allow to be treated like this by a brand that has resorted in false advertising to mislead customers.
RM
Ralph M's update17 Jun 2020, 16:54
Reviewer Update
The customer care line took me around in circles, and still gave some policy sob story. I didn't take 8 weeks paying for jacket. Now I am sitting with a jacket I cannot comfortable wear. Like this is false advertising as we buy the jacket with the mindset that the jacket will serve its purpose and I shouldn't be worried about its Quality. Why do we even get rejects out on the sales floor? We are definetly not respected as customers of this brand. This is definetly a race thing as if it was a customer of a different Race this would have never transpired the way it did. Because I am a black guy who decided to support the local brand I am now treated like it's a favor that I am even allowed to buy the brand.
Customer care line is useless. I want the number of the head office. Cannot allow to be treated like this by a brand that has resorted in false advertising to mislead customers.
Customer care line is useless. I want the number of the head office. Cannot allow to be treated like this by a brand that has resorted in false advertising to mislead customers.
Cape Union Mart's replyOfficial
22 Jun 2020, 10:27Hi Ralph
Thanks for getting in touch, we're really sorry about the unpleasant experience!
We'll get a Liaison to get in touch with you to ensure that this gets resolved asap.
We appreciate your patience throughout this rocky matter.
Yours in adventure
Cape Union Mart
Thanks for getting in touch, we're really sorry about the unpleasant experience!
We'll get a Liaison to get in touch with you to ensure that this gets resolved asap.
We appreciate your patience throughout this rocky matter.
Yours in adventure
Cape Union Mart
Cape Union Mart's reply22 Jun 2020, 10:27
Official
Hi Ralph
Thanks for getting in touch, we're really sorry about the unpleasant experience!
We'll get a Liaison to get in touch with you to ensure that this gets resolved asap.
We appreciate your patience throughout this rocky matter.
Yours in adventure
Cape Union Mart
Thanks for getting in touch, we're really sorry about the unpleasant experience!
We'll get a Liaison to get in touch with you to ensure that this gets resolved asap.
We appreciate your patience throughout this rocky matter.
Yours in adventure
Cape Union Mart
RM
Ralph M's updateReviewer Update
08 Jul 2020, 09:31Hi Cape Union Mart,
Very easy to write a automated mail stating you will get bck to your customers to create a image of customer care. But I didn't get your liaisons call. So I guess it's a misleading response.
Very easy to write a automated mail stating you will get bck to your customers to create a image of customer care. But I didn't get your liaisons call. So I guess it's a misleading response.
RM
Ralph M's update08 Jul 2020, 09:31
Reviewer Update
Hi Cape Union Mart,
Very easy to write a automated mail stating you will get bck to your customers to create a image of customer care. But I didn't get your liaisons call. So I guess it's a misleading response.
Very easy to write a automated mail stating you will get bck to your customers to create a image of customer care. But I didn't get your liaisons call. So I guess it's a misleading response.