CAPE UNION MART - POOR SERVICE

On 27 September 2025, I made a purchase from the Eastgate Branch of Cape Union Mart using a gift card. At the pay point, the full amount was debited to the gift cart, however the computer froze and could not process the transaction. The manageress contacted the IT department. They could not solve the problem. After waiting for approximately 1.5 hours, I was told that I would be emailed the tax invoice. The full amount of the purchase was paid by me (part gift card and part cash). It was ridiculous and unfair that I had to wait so long for the sale to be processed. The customer service was shocking. One would expect some compensation (eg free points) in those circumstances. Without my asking, the manageress said she would "see what she can do" as a result of this unpleasant experience. Needless to say, I have not received anything. This experience is not something that I would expect from Cape Union. They should be embarrassed.