Cape Union Mart poor client service

After a brand new camping chair had a manufacturing fault & was returned within a few weeks of purchase, we were informed that their repair warehouse could not repair the small issue and that the unit would be replaced with another chair. The replacement unit handed to us which was not even of the same type / model chair that we purchased as a set initially, we declined & started to phone the other company branches to ask regarding stock as apparently there were no stock elsewhere. (As this was the main reason they wanted us to except their replacement offer.) We return the faulty chair in May, the replacement chair was offered in late June 2021. It is almost mid July now & they expect us to except a red colored chair instead of the grey set, even after me as the client phone THEIR branch in Canal Walk and confirmed that they do have stock of the grey ones such as ours at the time - product code ***. (Just in grey)

I feel that the 'management' level at the Tyger Valley branch is highly incapable of TRYING to solve the issue, in fact pretty much useless even after spelling the process that can be followed out to them, they are still ******** & expect us to drive around from one branch to the next and locate a grey chair ourselves, after then only they will arrange for an exchange to take place.

Surely a giant corporation such as Cape Union Mart can produce better skilled staff when it comes to client service than this? If if was up to me I would much rather spend my money elsewhere in the future than at the TYGER VALLEY branch, thanks to their ' brilliant' leadership from their floor management.........