MB
Martin B

1 reviews | Active since Jan 2016

25 Jan 2016, 14:34

Cape Union Mart Online Shop Sucks

Order some good online of 14 January 2016 and paid for it using the EFT facility as there was a problem with the Credit Card facility on that day. Eleven days later and my order has still not been processed. Queried the status of the order through the Cape Union Mart online chat facility (Another Joke!!) and was asked to email the proof off payment. Did that and got a conformation email to say the it was sent to the accounts department for processing. Last word. Queried the status again of Friday, 22 January 2016 via email, still waiting for a response.<br> <br> In future I will use some of the smaller retailer like PackRat which provide a better service and better prices. Proof that the larger retailer do not care about there customers. Its time South African consumers boycott the large retailer that cannot bother about their customers and see how long for their staff to still be employed once they go down the ****per.

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Replies (1)
Cape Union Mart
Cape Union Mart's reply25 Jan 2016, 15:22
Official
Hello MaBerkland,

We sincerely apologise for this mishap with your order.
We will be looking into your order and will ensure that you receive a response by tomorrow morning.
Once again our apologies for this disappointing experience with shopping online.

Kind regards
The Cape Union Mart Team