CAPE UNION MART ONLINE ORDER POOR SERVICE

I have placed an order on online Monday 29 April 2024. Followed up on Tuesday if the order is received and how long it will take. Confirmed tht the order has been received, but can't give an estimate when it will be processed and delivered. Today it is Friday 03-05-2024 and on my online order still no change, still showing order pending. Tried to call the call centre, with no sucess of answer after holding for 11 min.